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Store FAQ

International Shipping:

Eye Level Studio uses multiple companies to ship products internationally. Our main carrier is UPS. UPS has three international shipping options, Express (2 to 3 day delivery) Saver (2 to 4 day delivery) and Expedited (4 to 5 day delivery). UPS also offers a Canada Standard shipping method for our customers in Canada. This is a ground option and can be cost effective for some orders. UPS shipping is very accurate and extremely fast but can be expensive.

If you would like a less expensive shipping quote, please feel free to send us an email before placing an order and we will provide an exact shipping quote from multiple carriers. Please be sure to let us know what products you are interested in and your shipping information, including country and postal code.

Shipping for International orders is billed separately from the art. Your shopping cart will show $0.00 Shipping and you will receive a separate invoice for shipping via email. If the shipping invoice is not paid the order will be cancelled.

Quality and Service You Can Trust

At Eye Level Studio, we are proud of the products we offer, and want you to be completely satisfied with our quality and service. We understand that buying online can be unsettling, so we'll do everything we can to make it as convenient and worry-free as possible.

• We guarantee you will be satisfied. This promise is backed by our service policies, which make shopping risk and worry free.
• We guarantee our product quality and offer full return on damaged goods.
• We offer 100% secure online shopping
• We protect your privacy and do not share your information with anyone, without exception.
• We are available to answer your questions via email and will usually respond within 24 hours.

Our policies are listed below, but please feel free to contact us at any time if you have
any questions. We'd love to hear from you!

Quality Guarantee

If you're not satisfied, we're not satisfied. We are proud of the quality of our products, and know you will be pleased. If you are not absolutely satisfied with your Eye Level Studio purchase, please do not hesitate to contact us via email. We will do our absolute best to set it right.

Leaves

Each original leaf includes a free clear acrylic case is approximately 6 x 6 x 3/8" thick that allows both sides of the art to be viewer confirmation that these are in fact REAL LEAVES. The case protects your investment during shipping and is suitable for display but also allows the original art to be easily accessible for custom framing. Feel free to email us for custom framing options.